customerxperience_4_1920x540

Simplifying SUPPORT OF COMPLEX INSTALLATIONS

How a customer and service portal featuring digital twins enables convenient self-service for complex industrial plants

The Azo Group, one of the world's most experienced companies when it comes to automated raw material handling, presents its new customer and service portal. Together with the implementation partner B4B Solutions, a SAP-supported platform with digital twin was developed, which allows customers to access individualized digital services such as plant documentation, e-learning modules and spare parts identification via login.

from the practice

CASE STUDY

AZO knows how a wide variety of demanding raw materials flow, trickle, mix and need to be stored. This is the core competence of the traditional company with over 70 years of experience. For years, the company has been developing from pure plant engineering to raw material automation for international customers.

This specialized knowledge means that no two plants are alike. This level of complexity makes documentation and maintenance of the plants as well as support by AZO employees a challenge.

Digital customer service and higher customer satisfaction. These were the resolutions of plant specialist AZO. No more individual, manual dispatch of technical documents, no more waiting times for customers. Thus, myAZOplus, the SAP-based customer portal based on SAP Commerce Cloud with 3D representation of the individual plant configuration, was created. Among other things, this allows technicians to identify and order spare parts at a glance.

What awaits you

The case study highlights the initial situation and describes the path to a digital customer and service portal with a digital twin, which enables customers to access individualized digital services such as plant documentation, e-learning modules, and spare parts identification.

With the help of B4B's own in-house developments, Equipmentviewer and Knowledge Management, the mapping and finding of plants and components is now possible on the basis of 3D models. For this purpose, the complete technical plant documentation with plant descriptions and drawings, brochures, certificates as well as a shopping cart for spare parts procurement has been integrated into the customer and service portal.

strategie&tranformation_3_1900x1900

Request Case Study NOw!

THE EXPERTS FOR CUSTOMER EXPERIENCE

Within the All for One Group, B4B Solutions GmbH specializes in customer experience and solutions for sales, marketing, customer service and commerce. Learn more: