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Our entry packages

Smart customer & service portal

for mechanical engineering and manufacturing industry

If there are questions about your machinery and equipment, customers expect rapid support, simple communication and, above all, direct access to all relevant information. With our entry packages based on SAP Commerce Cloud, you can create a powerful B2B platform with lean business processes and attractive after-sales services!

where service meets innovation

THE REQUIREMENTS OF THE NEW CUSTOMER GENERATION

Hanging in the service queue, poring over thick catalogues and manuals, or having an order personally approved by a superior? Unimaginable for digital natives - they expect uncomplicated, digital and above all transparent business processes. Our B2B portal provides a central point of contact for all inquiries in the after-sales service process, and thus ensures seamless experiences for the new generation of customers.

THE FASTEST WAY TO A NEW SPARE PART

Excellent service knows more than just one path: offer spare part identification via photo upload, advice from a service bot or intuitive navigation in machine drawings and guide your customers quickly and easily to the spare part they are looking for. Digital machine file, service file and digital twin enable the new generation of machine management - transparent, digital, mobile!

STRONG SERVICE FOR A STRONG BRAND

Customer & service portals are considered the absolute supreme discipline of the customer experience. Because nothing strengthens a brand more than positive experiences - in the case of service as well as in everyday life! Inspire your customers with innovative digital services and present yourself as a strong and trustworthy partner. From self-services to chatbots and remote service scenarios - our packages can be adapted to your individual needs.

Our starter packages at a glance

Your way to a modern one-stop shop with responsive design. Including attractive features for easy media management and a variety of self-services for your customers. You present your company with a modern web presence and create transparency everywhere. Lean processes and high user-friendliness ensure an ideal customer experience - and have a lasting effect on increasing sales!

Successful with after-sales services: With the B4B Equipment Viewer you expand your customer portal with smart spare parts management from identification to ordering. With the Digital Machine File, you bundle valuable knowledge about your machines and assets. A ticket portal and comprehensive service documentation complete this package.

Display and evaluate machine data in real time. With the Premium package, we interconnect your machines in the field and expand your customer portal with innovative digital services for condition monitoring. The knowledge database supplements this image with a comprehensive media download portal and other attractive features.

Self-service portals are the future. Our packages show how to get started.

Stephan Zacharias, Head of CX - Commerce, B4B Solutions

Our offer

Within 3 months

Together with you, we implement an innovative customer portal and expand it according to your requirements in the shortest possible time in order to open up new digital services and business models for your company.

Exclusive functions for machine & plant manufacturers

With our packages, we set up a state-of-the-art web shop and expand it upon request with innovative features related to spare parts management, machine administration and knowledge management. You gain the most possible benefit from the SAP Commerce Cloud Standard and our own in-house developed add-ons.

Seamless integration meets high usability

Your ERP system is the basis for success in e-commerce. Have you already thought about SAP Asset Intelligence Networt (AIN)? We combine the advantages of smart asset management with a unique user experience and ensure efficient business processes with real-time data.

Our project management and implementation methodology

are closely linked and guarantee the implementation "in time & in budget". In the process, we turn your key users into SAP Commerce Cloud experts enabling sustainable use of the portal.

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More info

You can find more information about the packages and the individual modules in our brochure.

Our references

Discover the innovative customer and service portals of our referrals. You can' t find the right use case? Please ask us for more customer examples!

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Free of chargeInitial consultation

Would you like to receive more information or do you have specific questions? Contact us for a free initial consultation!

B4B Solutions / All for One Group

The All for One Group with 1,800 experts bundels strategy, organisation and process consulting as well as technology know-how in combination with IT consulting and services within one company.

B4B Solutions is member of the All for One Group and the specialist for all topics related to marketing, sales and customer service.

More at www.all-for-one.com and www.b4b-solutions.com